Políticas de Trocas e Devoluções
First of all, how are products sold on the site?
We started informing that everything that is sold on the site is in the SAAS (Software as a service) model. That is, in no case will you receive any physical item, be it a code for access to any product. So in all products we emphasize the importance of checking if the email is correct before proceeding with the purchase, as it is in your email that it will receive the product and the invoice.
But how does this SaaS (software as service) work?
SaaS products are codes that are sent by email to activate a product, a subscription, a service, or even to generate credits within some specific system. Because of the contracts we have signed with developers, in all products we sell it is generated a unique code for each single purchase of each unique customer (of course, if you buy two, 3, 10 units of some product, the respective quantities will be generated codes. Still, all codes are unique and generated only for you at the time of purchase). This totally eliminates any risk of you getting used code. And this ensures that all products we sell are guaranteed provenance (in addition to providing instructions for all we sell). Better yet: We have the service channels to help any customer who has difficulty using their product. But there is a vital particularity in this work model that, by our customer transparency policy, we have already warned: Saa products can not be canceled or refunded, and when buying with us you are automatically accepting this condition.
Does that mean there is no guarantee?
Quite the opposite. Our team watches over the transparency of our services, and as we talk about everything is downloaded directly from the manufacturers' official website, and we assist for use (and we will still explain how to proceed in case of problems below). However, a SaaS product is considered as a intermediation of digital services. That is: when you buy and pay a product from our site, you purchase the right to generate the specific amount of codes for that product you purchased. And this generation of PIN (code) has a price that is not reversed by the supplier exactly because of the SaaS model, so we have no way to “reuse” or “resell” this product. Only the customer himself can, if he wishes, proceed with the resale of this code in other places outside our site.
Thus, except for exceptions, there are no cancellations for customers who bought “wrong”, “by mistake”, or when “it was to be another platform”, “it was to be from another region” or any similar reason. That's why we make it very clear in all products in which systems can be used, in what type of account, and we still insert links on how to use the product where we recommend reading before purchase. No
We want no clients having any kind of surprise when buying with us, everything is done the clear from the beginning, because we want customers always buying, not just once.
But what about the right of regret of the CDC?
A SaaS product is an intangible product, ie it has no fitness. The premise of the Consumer Protection Code (in art. 49) is that the consumer is released without the burden of a product or service, as long as he reestablish the supplier in the condition before the sale. And since the codes we sell are only unique, linked to the consumer, and generated by payment, there is no means of our store to be reimbursed from the value for code generation (since we have no resale of used codes). There are already legal precedence supporting the exclusion of saa (software as service) as well as intangible goods in this article.
But then if I buy from you, don't use and sell later, can I do that?
YES! This is the main point. We have no way to cancel a purchase made, but once a code is purchased, you have the freedom to do with it whatever you want! And if you even want to sell for a higher price you paid for us, there is no problem!
Now that you understand how our sales work, let's go to the problems you can have:
My code does not work!
This does not exist in our store the great advantage of buying with us is exactly this! As we said before, we have contracts signed with the best and largest software manufacturers in the SaaS model in the world! This means that when buying a code, it will be unique to yours, generated at the time of confirmation of payment of the purchase, and sent directly to your email. There is no human intervention in the process, that is, no one but you will have access to the code. And since the code is generated either by the service producer itself, or by some official distributor, you will be fully covered when purchasing any code. And to complete, our team still has tutorials teaching how to use all